Support

Get help with Tablestakes AI

Contact Information

For assistance with Tablestakes AI, please reach out through the appropriate channel:

Frequently Asked Questions

Account & Access

Q: Who can access Tablestakes AI?
A: Anyone can create a free account. Simply sign up with a valid email address and choose a plan when ready.

Q: How do I reset my password?
A: Please contact support@mytablestakes.com for password reset assistance.

Q: Why was I logged out automatically?
A: For security purposes, sessions expire after 30 minutes of inactivity.

Using the Platform

Q: What are the 8 AI tasks available?
A: Prospect Research, Generate Outreach, Explain Feature, Meeting Summary, Opportunity Insights, Competitor Battlecard, LinkedIn Prospect Insights, and Locate Decision Makers.

Q: Can I save AI-generated responses?
A: Yes! Use the "Generate & Save" button or manually save responses from the Saved Responses page.

Q: How do I customize AI responses for different industries?
A: Select from 15 industry options when generating content. The AI will tailor responses accordingly.

Security & Privacy

Q: Is my data secure?
A: Yes. We use enterprise-grade security including Argon2 password hashing, HTTPS encryption, comprehensive audit logging, and automated backups. See our Security Overview.

Q: Are you SOC2 compliant?
A: We are SOC2 compliance ready with all foundational controls implemented. See our SOC2 Compliance page.

Q: What data do you collect?
A: We collect account information, AI inputs/outputs, and security audit logs. See our Privacy Policy for details.

Technical Issues

Q: The AI response isn't generating. What should I do?
A: Ensure you've filled in all required fields and try again. If the issue persists, contact support.

Q: I can't see my saved responses.
A: Navigate to "Saved Responses" in the top menu. Only responses you personally saved will appear.

Q: The website isn't loading properly.
A: Try clearing your browser cache and refreshing. If issues persist, contact support with details about your browser and device.

Reporting Security Issues

If you discover a security vulnerability or suspicious activity:

• Email support@mytablestakes.com immediately
• Do not disclose the issue publicly until it has been addressed
• Provide as much detail as possible about the issue

Feature Requests

We welcome suggestions for improving Tablestakes AI! Send feature requests to:

support@mytablestakes.com

Documentation

For more information, please review:

• Security Overview - Security features and best practices
• Privacy Policy - How we handle your data
• Terms of Service - Usage terms and conditions
• SOC2 Compliance - Enterprise compliance information

Response Times

Our support team is committed to responding promptly:

• Security Issues: Within 4 hours
• Account Access Problems: Within 1 business day
• General Inquiries: Within 1-2 business days
• Feature Requests: Acknowledged within 3 business days

Back to Home